FAQs

Orders can be placed via our website, Email, Whatsapp or by phone.

For Custom Ordera please fill out the form on our Custom Order page.

We use Preciosa® crystals exclusively, as we have a contract ensuring their use. These crystals are made from natural Bohemian sand rich in silicon-oxide, making them the finest lead-free crystals available. They are precisely cut for maximum sparkle, far superior to cheaper rhinestones.

Previously, we used SWAROVSKI® crystals, but due to SWAROVSKI® closing its Branding Partner and Wholesale accounts in Australia in October 2020, we could no longer reliably source the necessary colours. This led us to switch to Preciosa®, which now offers the highest quality crystals on the market.

Nicole has 20 years experience crystal strassing and embellishing items for customers all around the world.

She was the first person to bring this type of product and service to Australia, and is also the only business in Australia with an Ingredient Branding Partnership with Preciosa® crystals, so you know you are purchasing the highest quality products from her.

Yes. All items sold on our website are 100% authentic. All Brand name items and Sneakers are purchase from recommended retailers, such as Nike.com, Adidas.com, Footlocker, JD Sports, ASOS, etc. In some cases customers send in their own items to be customised.

Yes you sure can, please check out our Strassing Service page for details on custom services for Shoes, Bags, and for Headphones, Microphones, etc please complete our Custom Order Form to send in your item.

The only discounts available are VIP sign up and Repeat customers receive a loyalty discount once they meet the spend threshold via out Loyalty Program and you can also cash in points to cash in points for discounts towards your future purchases.

Occasionally I will have a storewide sale.

We have several methods of payments such as Credit/Debt Card, PayPal, AfterPay, ZipPay, EFT (Australia Only) or Payment Plan.

If you need your order quicker than my current turnaround time please leave a note at checkout and I will do my best to speed up your order but if it is needed urgently, within less than a week please Email me as I can complete it quicker for an additional fee.

No. Due to the custom nature of the product we cannot offer refunds/exchanges and your order is final.

Please make sure you order the correct size before finalising your purchase.

Time delays in production or shipping do not constitute grounds for refund regardless of your intended event or target date.

Yes. We have several international customers from all around the world.

We offer Standard, Express and Courier shipping services.
If you would like to use your own shipping company please get in touch when placing your order.

Each crystal is placed onto the item by hand individually and takes several hours to complete a design, on average an item is completed and shipped within 2-10 Business Days, Havaianas, sneakers and other items are generally completed within 1-3 Business Days if stock is on hand or is locally available, and up to 30 Business Days if additional stock is needed from Preciosa® or overseas wholesalers. Shoes and Custom Items to be discussed.

We offer a 1 year guarantee. If you choose not to repair it yourself, feel free to Email us and we will repair your item for you at no extra cost (excluding shipping costs), provided you send the item back to us with the extra rhinestones provided with your order. Shipping costs both ways must be covered by customer.

It's Crystalicious® has repaired a lot of work done by other embellishing businesses that can't quite compete with us and the way I embellish or strass an item. Others use cheap materials, larger size crystals or are new to the craft.

Please Email us with a photo of your item and we will get back to you on whether we can repair your item.